Delete your account and data
Use this page to have your Numero Chip guide account and the personal data attached to it erased. You can submit a request whether or not you can still sign in, and whether or not your tour company agrees.
“We” on this page means Konik d.o.o., the company that operates the Numero Chip service and holds the data. The app you installed was published by Kaudata d.o.o., which writes the software — so that is the developer name you saw on the App Store or Google Play. Requests about your data go to Konik; the privacy policy sets out which company does what.
Why there is no delete button in the app
Numero Chip is bought by a tour company for its staff, like a company email account. Your tour company created your account — there is no sign-up in the app — and your account is part of that company’s record of who was responsible for which group.
So the app does not let you erase the account yourself with one tap. A guide deleting their own seat mid-season would remove an operator’s record of who ran a tour, which they may need after an incident or for their insurer. Under data-protection law we are also a processor acting on the tour company’s instructions for these records, not their owner.
That does not take away your right to erasure. It just means the request is made here rather than by a button, and that it is handled by a person. Every verified request ends in erasure.
Two ways to do this
- 1 Ask your tour company — fastest. Any administrator at your tour company can delete a guide account immediately from the web dashboard. If you are on good terms and just want it gone, this takes minutes rather than days.
- 2 Request it from us directly — the form below. Use this if you cannot reach your tour company, if you would rather not ask them, or if they have not acted. You do not need their permission and you do not need to be able to sign in.
What happens after you submit
- 1 We acknowledge it within 72 hours, by email, with a reference number. If you do not get that email, check spam and then contact us — see below.
- 2 We verify it is really you. Normally we send a confirmation link to the email address on the account. If you no longer have access to that mailbox, we will ask for something else that reasonably proves the account is yours. We do this so that nobody else can delete your account.
- 3 We notify your tour company that a deletion request has been received for one of its accounts, so it can reassign your tours and, if it wishes, tell us about any legal obligation that requires part of the data to be kept. This does not give them a veto.
- 4 We erase your data and email you to confirm it is done — including what was erased and anything that had to be kept, with the reason. We complete this within 30 days of verifying your identity, in line with GDPR Art. 12(3). It is usually much faster.
A verified request always results in erasure. Your tour company is informed, not asked. The only thing that can hold back part of the data is a legal obligation to retain it — and if that happens we tell you exactly what, why, and when it will go.
What is erased, and what is kept
| Erased | Kept, and why |
|---|---|
| Your user record — email address and name | Tour history without your name. The record that a tour ran and had a guide survives, with your name and email replaced by a placeholder. Operators need to reconstruct what happened on a tour, including for insurance and incident purposes. |
| Your password (the stored hash) and any other credential | Participant data. Names and phone numbers of the people on those tours belong to the tour company’s records about its own customers, not to your account. Deleting your account does not delete them. |
| Every sign-in session — you are signed out on all devices immediately | The record of this request, so we can show we honoured it. |
| Your access permissions for the tour company | Anything the law requires us to keep (GDPR Art. 17(3)). We will tell you what and for how long, and delete it when the obligation ends. |
| Your name on your guide profile, and your email address wherever it appears in administrative log entries |
Anything cached on your phone — the offline tour bundles — goes when you sign out and delete the app, and expires by itself in any case. See the privacy policy.
Erasure is permanent. If you later work for the same tour company again, they will create a new account for you from scratch. You will lose access to the app as soon as the request completes.
If you are a tour participant, not a guide
You do not have a Numero Chip account — participants never install anything and never sign in. Your name and phone number are in the records of the tour company you booked with, which decides what it collects and how long it keeps it. Ask them first: they are the data controller and they can act directly.
You can still use the form below — pick “Personal data only” and name the tour company. We will route your request to them without delay and help them answer it. The same applies if you are a parent or guardian asking about a child’s data.
Request form
This form is not connected to a backend. It must not be published in this state —
see the comment at the top of this file for the endpoint it needs. The endpoint
will live at https://api.numerochip.com; it has not been deployed.
In the meantime, and afterwards, requests can also be sent by email to
trgovina@konik.si, the monitored mailbox
operated by Konik — see below.
If the form does not work for you
Write to trgovina@konik.si or to Konik d.o.o., Troblje 1, 2380 Slovenj Gradec, Slovenija. Include your name, the email address on the account and your tour company, and we will handle it the same way and to the same timescales as a request made here — acknowledged within 72 hours, completed within 30 days. It is the same address as the one for privacy questions and for everything else — there is no separate support mailbox, and no address at numerochip.com.
If you are not satisfied with how we handle your request, you can complain to your national data protection authority. In Slovenia that is the Information Commissioner (Informacijski pooblaščenec), www.ip-rs.si.
More detail on what we hold and why is in the privacy policy.